Degraded performance for requests using Slam-1

Incident Report for AssemblyAI

Resolved

This incident has been resolved.

Posted Oct 31, 2025 - 13:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 31, 2025 - 11:49 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 31, 2025 - 10:42 UTC

Update

We are continuing to investigate this issue.

Posted Oct 31, 2025 - 10:39 UTC

Investigating

We are currently investigating an issue that is leading to longer-than-usual processing times for pre-recorded audio transcriptions using the Slam-1 model that is resulting in some transcripts being returned with server errors. Requests using the Universal model, which is enabled by default, are not affected by this issue.

Posted Oct 31, 2025 - 10:38 UTC

This incident affected: APIs (Asynchronous API).