Resolved -
This incident is resolved. To summarize, this incident began at 9am UTC and a fix was implemented around 10am UTC. This incident affected async requests to our EU endpoint and resulted in an increase in processing time and errors.
May 19, 15:28 UTC
Monitoring -
A fix has been implemented and the EU endpoint is recovering. Processing times and error rates are stabilizing.
May 19, 11:08 UTC
Resolved -
This incident has been resolved.
May 7, 17:04 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 7, 16:34 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 7, 14:27 UTC
Investigating -
We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected:
- Low balance and $0 balance alerts - Autopay confirmation emails - Custom email alerts for usage spend and threshold notifications
Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
May 7, 13:56 UTC