All Systems Operational

Uptime over the past 90 days. View historical uptime.
APIs Operational
90 days ago
99.99 % uptime
Today
Asynchronous API Operational
90 days ago
99.99 % uptime
Today
Realtime API Operational
90 days ago
100.0 % uptime
Today
LeMUR Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Playground Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Operational
Transcription Queue Operational
Container Registry Operational
Compute Instances Operational
Container Control Plane Operational
Load Balancers Operational
Database Operational
Usage Statistics Database Operational
Object Storage Operational
Usage Statistics Bus Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 23, 2025

No incidents reported today.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025
Payment Processing Disruption
Resolved - We have continued to see payment being processed normally so we are marking this issue as resolved.
May 17, 17:41 UTC
Monitoring - Our billing provider looks to have resolved the issues that were affecting them, and we are once again seeing payments complete as expected. We are monitoring the situation to ensure good performance going forward.
May 17, 16:59 UTC
Identified - We are currently experiencing issues that are affecting customers' abilities to add funds to their accounts. This is affecting some new and existing users. Our team is actively investigating the problem and working with our payment processor to resolve this as quickly as possible.
May 17, 16:29 UTC
Payment Processing Disruption
Resolved - This incident has been resolved.
May 17, 01:47 UTC
Update - We have continued to see payments processing normally, so we are marking this issue as resolved.
May 17, 01:46 UTC
Monitoring - Payment processing has returned to normal. We are closely monitoring payments to ensure continued good performance.
May 17, 00:45 UTC
Update - Our billing provider is currently performing database maintenance to resolve the issues they have been experiencing. We will provide further updates once the maintenance has concluded and we have been able to reevaluate performance.
May 16, 23:59 UTC
Update - We are seeing some fund deposits processing successfully, but we are still seeing some requests fail, so we are still actively working with our billing provider to resolve this issue.
May 16, 22:32 UTC
Identified - We are once again seeing issues with payments not being successfully processed by our billing provider and are investigating this with them.
May 16, 21:53 UTC
Monitoring - The issue that was affecting payments has been resolved and we are once again seeing payments successfully processed by our payment provider. Will will continue to monitor to ensure good performance.

Note: If you received an email that your Auto-pay has been disabled, please log in to the dashboard to reenable Auto-pay for your account.
May 16, 21:34 UTC
Update - We are continuing to work with our billing provider to resolve this issue. This issue is currently affecting customers who are adding funds to their account both manually and via Auto-pay as well as new users trying to upgrade and add funds to their account.
May 16, 21:19 UTC
Identified - We are currently experiencing an issue with our billing provider that is affecting customers' ability to add funds to their accounts. Our team is actively investigating the problem and working with our payment processor to resolve this as quickly as possible.
May 16, 21:13 UTC
May 16, 2025
Realtime ASR Processing Slowdown
Resolved - We have continued to see good results and are now marking this issue as resolved. We suspect that only a small number of transcripts were affected as P50 and P90 response times were within reasonable thresholds throughout, with only P99 response times being affected initially.
May 16, 10:21 UTC
Monitoring - The system has been stabilized and we are continuing to monitor the results.
May 16, 09:49 UTC
Identified - The issue has been identified and a fix is being implemented.
May 16, 09:48 UTC
Investigating - We are currently investigating an issue causing degraded turnaround times for the Realtime API due to a slowdown in ASR processing. More updates to come as we learn more.
May 16, 09:04 UTC
May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

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