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Degraded Performance
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Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
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No incidents or maintenance related to this downtime.

Sep 28, 2026

Increased turnaround times for Async Universal-3 model
Resolved - Processing times have continued to be in the normal range, so we are now marking this issue as resolved.
Sep 28, 17:58 UTC
Monitoring - We have continued to work to resolve this issue and are now seeing processing times return to the normal ranges, but we are continuing to monitor to ensure good performance.
Sep 28, 17:44 UTC
Update - We are still working to fully resolve the issue, but we are seeing improvement in turnaround times for the Universal-3 Pro models.
Sep 28, 17:38 UTC
Identified - We are currently experiencing issues that are resulting in longer-than-usual processing times for Async STT requests using our Universal-3 models. We are working to resolve this issue as quickly as possible and will provide further updates as soon as we can.
Sep 28, 17:27 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Outage on US Async Endpoint
Postmortem - Read details
Sep 21, 20:41 UTC
Resolved - The issue, which was the result of an AWS service issue, has been resolved and we have continue to see good performance since implementing a fix so we are now closing this issue.
Sep 16, 21:37 UTC
Monitoring - We have mitigated the issue and our Async API service is recovering.
Sep 16, 21:12 UTC
Update - We are seeing a reduction in the number of errors, but we are still working to fully resolve the issue.
Sep 16, 21:10 UTC
Update - We are continuing to investigate these elevated errors. We will provide an update as soon as possible.
Sep 16, 20:57 UTC
Identified - The issue has been identified. This is affecting approximately 50% of all async transcriptions on the US endpoint.
Sep 16, 20:24 UTC
Investigating - We are currently investigating an issue that is affecting all customers using our Async API on our US endpoint. Users will be receiving a server error. We will update with more information as we learn more. This began at 8pm UTC.
Sep 16, 20:22 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

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