Resolved -
We have continued to see processing times remain in the normal range and are now marking this issue as resolved.
Apr 16, 19:24 UTC
Monitoring -
The root cause of the slowdown has been addressed and turnaround times have once again returned to the normal range. We will continue to monitor traffic going forward to ensure continued good performance.
Apr 16, 18:56 UTC
Identified -
We have identified an issue that is causing elevated processing times for requests that are using Universal-2 for pre-recorded audio. Most requests are still completing successfully, but we are also seeing a small increase in errors as a result of some requests timing out. Our team has identified the root cause of this issue and is working to resolve it as quickly as possible. Request using Universal-3 Pro are unaffected by this issue.
Apr 16, 18:37 UTC
Resolved -
The issue affecting async transcription processing has been fully resolved. All systems are operating normally. We apologize for the disruption to your workflows. If you have any questions, please reach out to support@assemblyai.com.
Apr 9, 21:49 UTC
Monitoring -
The capacity constraint has been addressed and the transcription queue is actively clearing. Processing times should return to normal within the next few minutes. We are continuing to monitor to ensure stability.
Apr 9, 21:40 UTC
Identified -
We are currently experiencing degraded async transcription performance. Some customers may see increased processing times or throttled requests. Our engineering team has identified the issue and is actively working to restore full capacity. We will continue to provide updates as more information becomes available.
Apr 9, 21:33 UTC