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Oct 5, 2026

Increased processing times and errors for Universal-3.5 Pro on the EU async endpoint
Resolved - This incident has been resolved. Between approximately 08:20 and 10:45 UTC, asynchronous transcription requests using Universal-3 Pro and Universal-3.5 Pro on our EU endpoint took longer than usual to complete, and some requests failed. Processing times have returned to normal ranges. Any requests that failed during this window can be safely resubmitted.
Oct 5, 11:39 UTC
Monitoring - We have continued to work to resolve this issue and are now seeing processing times return to the normal ranges, but we are continuing to monitor to ensure good performance.
Oct 5, 10:43 UTC
Identified - We have identified the issue causing longer-than-usual processing times and some failed requests for asynchronous transcription using our Universal-3 Pro and Universal-3.5 Pro models on the EU endpoint. We are working to resolve this as quickly as possible and will provide further updates as soon as we can.
Oct 5, 10:38 UTC
Investigating - We have identified an issue affecting asynchronous transcription requests using Universal-3.5 Pro on our EU endpoint. Most of these requests are currently significantly delayed, and some have failed. Our team is working to restore normal processing. Our US endpoint and real-time services are not affected. We will continue to provide updates as more information becomes available.
Oct 5, 10:21 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Increased turnaround times for Async Universal-3 model
Resolved - Processing times have continued to be in the normal range, so we are now marking this issue as resolved.
Sep 28, 17:58 UTC
Monitoring - We have continued to work to resolve this issue and are now seeing processing times return to the normal ranges, but we are continuing to monitor to ensure good performance.
Sep 28, 17:44 UTC
Update - We are still working to fully resolve the issue, but we are seeing improvement in turnaround times for the Universal-3 Pro models.
Sep 28, 17:38 UTC
Identified - We are currently experiencing issues that are resulting in longer-than-usual processing times for Async STT requests using our Universal-3 models. We are working to resolve this issue as quickly as possible and will provide further updates as soon as we can.
Sep 28, 17:27 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

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