Resolved -
Processes are continuing to work normally, and all affected accounts have been fixed, so we are not moving this issue to resolved.
May 27, 22:13 UTC
Monitoring -
Account signups and upgrades have recovered and we are seeing successful new account creation. Our team is continuing to monitor and clean up a small number of affected accounts. We will provide a final update once fully resolved.
May 27, 21:16 UTC
Investigating -
We are currently experiencing degraded performance with new account signups and provisioning due to an upstream issue with our billing provider. Existing accounts and API usage are unaffected. New users may experience errors or delays when creating an account. Our team is actively working with our provider to resolve the issue and will provide updates as more information becomes available.
May 27, 21:00 UTC
Resolved -
This incident is resolved. To summarize, this incident began at 9am UTC and a fix was implemented around 10am UTC. This incident affected async requests to our EU endpoint and resulted in an increase in processing time and errors.
May 19, 15:28 UTC
Monitoring -
A fix has been implemented and the EU endpoint is recovering. Processing times and error rates are stabilizing.
May 19, 11:08 UTC