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Oct 6, 2026

Increased Processing Times and Errors on EU Endpoint for Universal-3 Pro Async model
Resolved - This incident has been resolved. Between approximately 15:05 and 15:45 UTC, async transcription requests using Universal-3 Pro on our EU endpoint took longer than usual to complete, and some requests failed. Processing times have returned to normal ranges and any requests that failed during this window can be safely resubmitted.
Oct 6, 16:03 UTC
Monitoring - A fix has been implemented. We are seeing processing times return to the normal ranges and are continuing to monitor the results.
Oct 6, 15:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 6, 15:44 UTC
Investigating - We are experiencing an issue affecting asynchronous transcription requests using Universal-3 Pro on our EU endpoint. Beginning at 15:05 UTC, requests have increased processing time and some are resulting in errors. Our team is working to restore normal processing. Our US endpoint is not affected. Our team is actively investigating this issue.
Oct 6, 15:44 UTC
Increased Processing Times and Errors on US Endpoint for Universal-3.5 Pro Async model
Resolved - This incident has been resolved. Between approximately 1:35p and 2:20p UTC, async transcription requests using Universal-3.5 Pro on our US endpoint took longer than usual to complete, and some requests failed. Processing times have returned to normal ranges and any requests that failed during this window can be safely resubmitted.
Oct 6, 14:25 UTC
Monitoring - A fix has been implemented. We are seeing processing times return to the normal ranges and are continuing to monitor the results.
Oct 6, 14:13 UTC
Identified - We have identified the issue and a fix has been released. We will provide further updates as soon as we can.
Oct 6, 14:10 UTC
Investigating - We have identified an issue affecting asynchronous transcription requests using Universal-3.5 Pro on our US endpoint. Beginning at 1:35p UTC, requests have increased processing time and some are resulting in errors. Our team is working to restore normal processing. Our EU endpoint is not affected. We will continue to provide updates as more information becomes available.
Oct 6, 14:00 UTC
Rejected Sessions on US Endpoint for Universal-3.6 Pro Realtime Model
Resolved - From 10:30a - 12:30a UTC users experienced rejected connections when connecting to our Realtime Universal-3.6 Pro model on our US endpoint. Users received a 3005 Session Cancelled error message on connection. This issue has been resolved and the Realtime US endpoint for Universal-3.6 Pro is functioning normally. The EU Realtime endpoint was not affected.
Oct 6, 10:30 UTC

Oct 5, 2026

Increased processing times and errors for Universal-3.5 Pro on the EU async endpoint
Resolved - This incident has been resolved. Between approximately 08:20 and 10:45 UTC, asynchronous transcription requests using Universal-3 Pro and Universal-3.5 Pro on our EU endpoint took longer than usual to complete, and some requests failed. Processing times have returned to normal ranges. Any requests that failed during this window can be safely resubmitted.
Oct 5, 11:39 UTC
Monitoring - We have continued to work to resolve this issue and are now seeing processing times return to the normal ranges, but we are continuing to monitor to ensure good performance.
Oct 5, 10:43 UTC
Identified - We have identified the issue causing longer-than-usual processing times and some failed requests for asynchronous transcription using our Universal-3 Pro and Universal-3.5 Pro models on the EU endpoint. We are working to resolve this as quickly as possible and will provide further updates as soon as we can.
Oct 5, 10:38 UTC
Investigating - We have identified an issue affecting asynchronous transcription requests using Universal-3.5 Pro on our EU endpoint. Most of these requests are currently significantly delayed, and some have failed. Our team is working to restore normal processing. Our US endpoint and real-time services are not affected. We will continue to provide updates as more information becomes available.
Oct 5, 10:21 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Increased turnaround times for Async Universal-3 model
Resolved - Processing times have continued to be in the normal range, so we are now marking this issue as resolved.
Sep 28, 17:58 UTC
Monitoring - We have continued to work to resolve this issue and are now seeing processing times return to the normal ranges, but we are continuing to monitor to ensure good performance.
Sep 28, 17:44 UTC
Update - We are still working to fully resolve the issue, but we are seeing improvement in turnaround times for the Universal-3 Pro models.
Sep 28, 17:38 UTC
Identified - We are currently experiencing issues that are resulting in longer-than-usual processing times for Async STT requests using our Universal-3 models. We are working to resolve this issue as quickly as possible and will provide further updates as soon as we can.
Sep 28, 17:27 UTC

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

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