Degraded New Account Signup and Account Provisioning

Incident Report for AssemblyAI

Resolved

Processes are continuing to work normally, and all affected accounts have been fixed, so we are not moving this issue to resolved.

Posted May 27, 2026 - 22:13 UTC

Monitoring

Account signups and upgrades have recovered and we are seeing successful new account creation. Our team is continuing to monitor and clean up a small number of affected accounts. We will provide a final update once fully resolved.

Posted May 27, 2026 - 21:16 UTC

Investigating

We are currently experiencing degraded performance with new account signups and provisioning due to an upstream issue with our billing provider. Existing accounts and API usage are unaffected. New users may experience errors or delays when creating an account. Our team is actively working with our provider to resolve the issue and will provide updates as more information becomes available.

Posted May 27, 2026 - 21:00 UTC

This incident affected: Web (Dashboard).