Billing Balance & Notification Delays

Incident Report for AssemblyAI

Resolved

This incident has been resolved.

Posted May 07, 2026 - 17:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 07, 2026 - 16:34 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 07, 2026 - 14:27 UTC

Investigating

We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected:

- Low balance and $0 balance alerts
- Autopay confirmation emails
- Custom email alerts for usage spend and threshold notifications

Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

Posted May 07, 2026 - 13:56 UTC

This incident affected: Billing.