The issue, which was the result of an AWS service issue, has been resolved and we have continue to see good performance since implementing a fix so we are now closing this issue.
Posted Sep 16, 2026 - 21:37 UTC
Monitoring
We have mitigated the issue and our Async API service is recovering.
Posted Sep 16, 2026 - 21:12 UTC
Update
We are seeing a reduction in the number of errors, but we are still working to fully resolve the issue.
Posted Sep 16, 2026 - 21:10 UTC
Update
We are continuing to investigate these elevated errors. We will provide an update as soon as possible.
Posted Sep 16, 2026 - 20:57 UTC
Identified
The issue has been identified. This is affecting approximately 50% of all async transcriptions on the US endpoint.
Posted Sep 16, 2026 - 20:24 UTC
Investigating
We are currently investigating an issue that is affecting all customers using our Async API on our US endpoint. Users will be receiving a server error. We will update with more information as we learn more. This began at 8pm UTC.