We have continued to see good results over the last several hours and are now marking this issue as resolved.
Posted Apr 01, 2025 - 22:58 UTC
Monitoring
We have seen a reduction in authentication errors over the last ~60 minutes but we are continuing to monitor traffic to ensure continued good performance.
Posted Apr 01, 2025 - 17:16 UTC
Update
We are continuing to investigate the cause of the increased authentication errors but this issue is only affecting a small number of requests relatative to our overall traffic. We are continuing to see over a 99.9% success rate for requests to our APIs.
Posted Apr 01, 2025 - 16:36 UTC
Investigating
We are currently investigating an increase in authentication errors. These errors typically include the following error message: `Authentication error, API token missing/invalid`
If you get this error please retry the request as retries are typically successful.
Posted Apr 01, 2025 - 16:23 UTC
This incident affected: APIs (Asynchronous API, Realtime API, LeMUR).