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  "incidents": [{"name":"Increased Processing Times and Errors on EU Endpoint for Universal-3 Pro Async model","status":"resolved","created_at":"2026-10-06T15:44:00.000Z","updated_at":"2026-10-06T16:03:25.733Z","monitoring_at":"2026-10-06T15:46:37.012Z","resolved_at":"2026-10-06T16:03:25.704Z","impact":"minor","shortlink":"https://stspg.io/vlcgsmkcytlt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-06T15:44:00.000Z","reminder_intervals":null,"id":"z0l1bpz4r0k6","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Between approximately 15:05 and 15:45 UTC, async transcription requests using Universal-3 Pro on our EU endpoint took longer than usual to complete, and some requests failed. Processing times have returned to normal ranges and any requests that failed during this window can be safely resubmitted.","created_at":"2026-10-06T16:03:25.704Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T16:03:25.704Z","display_at":"2026-10-06T16:03:25.704Z","deliver_notifications":true,"tweet_id":null,"id":"zw17vb613gdb","incident_id":"z0l1bpz4r0k6","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented. We are seeing processing times return to the normal ranges and are continuing to monitor the results.","created_at":"2026-10-06T15:46:37.012Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T15:46:37.012Z","display_at":"2026-10-06T15:46:37.012Z","deliver_notifications":true,"tweet_id":null,"id":"666y935rqvgc","incident_id":"z0l1bpz4r0k6","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-10-06T15:44:17.551Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T15:44:17.551Z","display_at":"2026-10-06T15:44:17.551Z","deliver_notifications":true,"tweet_id":null,"id":"z8zl3p3ptq5b","incident_id":"z0l1bpz4r0k6","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are experiencing an issue affecting asynchronous transcription requests using Universal-3 Pro on our EU endpoint. Beginning at 15:05 UTC, requests have increased processing time and some are resulting in errors. Our team is working to restore normal processing. Our US endpoint is not affected. Our team is actively investigating this issue.","created_at":"2026-10-06T15:44:00.199Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T15:51:01.624Z","display_at":"2026-10-06T15:44:00.000Z","deliver_notifications":true,"tweet_id":null,"id":"b728nb27xr2y","incident_id":"z0l1bpz4r0k6","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Asynchronous API","created_at":"2021-10-25T15:23:09.740Z","updated_at":"2026-10-06T15:46:36.973Z","position":1,"description":null,"showcase":true,"start_date":"2021-10-25T00:00:00.000Z","id":"kygwc83t1rfg","page_id":"8yxng9m82rr4","group_id":"50txf4qfk2kv"}]},{"name":"Increased Processing Times and Errors on US Endpoint for Universal-3.5 Pro Async model","status":"resolved","created_at":"2026-10-06T14:00:21.000Z","updated_at":"2026-10-06T14:25:22.542Z","monitoring_at":"2026-10-06T14:13:30.000Z","resolved_at":"2026-10-06T14:25:22.518Z","impact":"major","shortlink":"https://stspg.io/v6r2406ql71h","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-06T14:00:21.000Z","reminder_intervals":null,"id":"jjbqfxbyvf4q","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Between approximately 1:35p and 2:20p UTC, async transcription requests using Universal-3.5 Pro on our US endpoint took longer than usual to complete, and some requests failed. Processing times have returned to normal ranges and any requests that failed during this window can be safely resubmitted.","created_at":"2026-10-06T14:25:22.518Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T14:25:22.518Z","display_at":"2026-10-06T14:25:22.518Z","deliver_notifications":true,"tweet_id":null,"id":"2dywhpqpjc8s","incident_id":"jjbqfxbyvf4q","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented. We are seeing processing times return to the normal ranges and are continuing to monitor the results.","created_at":"2026-10-06T14:13:30.895Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T14:15:15.830Z","display_at":"2026-10-06T14:13:30.000Z","deliver_notifications":true,"tweet_id":null,"id":"w1ttgr9km51f","incident_id":"jjbqfxbyvf4q","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the issue and a fix has been released. We will provide further updates as soon as we can.","created_at":"2026-10-06T14:10:13.538Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T14:10:13.538Z","display_at":"2026-10-06T14:10:13.538Z","deliver_notifications":true,"tweet_id":null,"id":"1vzbtffk27rt","incident_id":"jjbqfxbyvf4q","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We have identified an issue affecting asynchronous transcription requests using Universal-3.5 Pro on our US endpoint. Beginning at 1:35p UTC, requests have increased processing time and some are resulting in errors. Our team is working to restore normal processing. Our EU endpoint is not affected. We will continue to provide updates as more information becomes available.","created_at":"2026-10-06T14:00:21.258Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T14:14:05.142Z","display_at":"2026-10-06T14:00:21.000Z","deliver_notifications":true,"tweet_id":null,"id":"pv66ncc5sd91","incident_id":"jjbqfxbyvf4q","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Asynchronous API","created_at":"2021-10-25T15:23:09.740Z","updated_at":"2026-10-06T15:46:36.973Z","position":1,"description":null,"showcase":true,"start_date":"2021-10-25T00:00:00.000Z","id":"kygwc83t1rfg","page_id":"8yxng9m82rr4","group_id":"50txf4qfk2kv"}]},{"name":"Rejected Sessions on US Endpoint for Universal-3.6 Pro Realtime Model","status":"resolved","created_at":"2026-10-06T10:30:00.000Z","updated_at":"2026-10-06T13:26:46.094Z","monitoring_at":null,"resolved_at":"2026-10-06T10:30:00.000Z","impact":"minor","shortlink":"https://stspg.io/jpzx89ypj2f9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-06T10:30:00.000Z","reminder_intervals":null,"id":"1ty8nw6c6hmn","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"From 10:30a - 12:30a UTC users experienced rejected connections when connecting to our Realtime Universal-3.6 Pro model on our US endpoint. Users received a 3005 Session Cancelled error message on connection. This issue has been resolved and the Realtime US endpoint for Universal-3.6 Pro is functioning normally. The EU Realtime endpoint was not affected.","created_at":"2026-10-06T13:04:06.698Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T13:26:45.985Z","display_at":"2026-10-06T10:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"tzqwp5jmyq2z","incident_id":"1ty8nw6c6hmn","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Increased processing times and errors for Universal-3.5 Pro on the EU async endpoint","status":"resolved","created_at":"2026-10-05T10:21:14.340Z","updated_at":"2026-10-05T11:39:21.789Z","monitoring_at":"2026-10-05T10:43:22.021Z","resolved_at":"2026-10-05T11:39:21.766Z","impact":"major","shortlink":"https://stspg.io/t922x5tcvs4n","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-05T10:21:14.331Z","reminder_intervals":null,"id":"rj1jhdzznzs3","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Between approximately 08:20 and 10:45 UTC, asynchronous transcription requests using Universal-3 Pro and Universal-3.5 Pro on our EU endpoint took longer than usual to complete, and some requests failed. Processing times have returned to normal ranges. Any requests that failed during this window can be safely resubmitted.","created_at":"2026-10-05T11:39:21.766Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T11:39:21.766Z","display_at":"2026-10-05T11:39:21.766Z","deliver_notifications":true,"tweet_id":null,"id":"82qw4nknsbm3","incident_id":"rj1jhdzznzs3","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We have continued to work to resolve this issue and are now seeing processing times return to the normal ranges, but we are continuing to monitor to ensure good performance.","created_at":"2026-10-05T10:43:22.021Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T10:43:22.021Z","display_at":"2026-10-05T10:43:22.021Z","deliver_notifications":true,"tweet_id":null,"id":"7vzt2yb1d2nx","incident_id":"rj1jhdzznzs3","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified the issue causing longer-than-usual processing times and some failed requests for asynchronous transcription using our Universal-3 Pro and Universal-3.5 Pro models on the EU endpoint. We are working to resolve this as quickly as possible and will provide further updates as soon as we can.","created_at":"2026-10-05T10:38:35.375Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T10:38:35.375Z","display_at":"2026-10-05T10:38:35.375Z","deliver_notifications":true,"tweet_id":null,"id":"ldbvy2wf331m","incident_id":"rj1jhdzznzs3","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We have identified an issue affecting asynchronous transcription requests using Universal-3.5 Pro on our EU endpoint. Most of these requests are currently significantly delayed, and some have failed. Our team is working to restore normal processing. Our US endpoint and real-time services are not affected. We will continue to provide updates as more information becomes available.","created_at":"2026-10-05T10:21:14.430Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T10:21:14.430Z","display_at":"2026-10-05T10:21:14.430Z","deliver_notifications":true,"tweet_id":null,"id":"lrt42d2yr2jv","incident_id":"rj1jhdzznzs3","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Asynchronous API","created_at":"2021-10-25T15:23:09.740Z","updated_at":"2026-10-06T15:46:36.973Z","position":1,"description":null,"showcase":true,"start_date":"2021-10-25T00:00:00.000Z","id":"kygwc83t1rfg","page_id":"8yxng9m82rr4","group_id":"50txf4qfk2kv"}]},{"name":"Increased turnaround times for Async Universal-3 model","status":"resolved","created_at":"2026-09-28T17:27:55.000Z","updated_at":"2026-09-28T17:58:52.365Z","monitoring_at":"2026-09-28T17:44:55.230Z","resolved_at":"2026-09-28T17:58:52.340Z","impact":"minor","shortlink":"https://stspg.io/dmjg9jt8x4dy","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-28T17:27:55.000Z","reminder_intervals":null,"id":"9g4nn987czlk","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"Processing times have continued to be in the normal range, so we are now marking this issue as resolved.","created_at":"2026-09-28T17:58:52.340Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T17:58:52.340Z","display_at":"2026-09-28T17:58:52.340Z","deliver_notifications":true,"tweet_id":null,"id":"1rlj73jlfj6j","incident_id":"9g4nn987czlk","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have continued to work to resolve this issue and are now seeing processing times return to the normal ranges, but we are continuing to monitor to ensure good performance.","created_at":"2026-09-28T17:44:55.230Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T17:44:55.230Z","display_at":"2026-09-28T17:44:55.230Z","deliver_notifications":true,"tweet_id":null,"id":"vjpzbbrtbk9m","incident_id":"9g4nn987czlk","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are still working to fully resolve the issue, but we are seeing improvement in turnaround times for the Universal-3 Pro models.","created_at":"2026-09-28T17:38:47.648Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T17:38:47.648Z","display_at":"2026-09-28T17:38:47.648Z","deliver_notifications":true,"tweet_id":null,"id":"0k68snv2n4g5","incident_id":"9g4nn987czlk","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"We are currently experiencing issues that are resulting in longer-than-usual processing times for Async STT requests using our Universal-3 models. We are working to resolve this issue as quickly as possible and will provide further updates as soon as we can.","created_at":"2026-09-28T17:27:55.335Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T17:33:40.083Z","display_at":"2026-09-28T17:27:55.000Z","deliver_notifications":true,"tweet_id":null,"id":"64wjq802rsrx","incident_id":"9g4nn987czlk","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Asynchronous API","created_at":"2021-10-25T15:23:09.740Z","updated_at":"2026-10-06T15:46:36.973Z","position":1,"description":null,"showcase":true,"start_date":"2021-10-25T00:00:00.000Z","id":"kygwc83t1rfg","page_id":"8yxng9m82rr4","group_id":"50txf4qfk2kv"}]},{"name":"Outage on US Async Endpoint","status":"resolved","created_at":"2026-09-16T20:22:17.000Z","updated_at":"2026-09-21T20:44:12.919Z","monitoring_at":"2026-09-16T21:12:23.000Z","resolved_at":"2026-09-16T21:37:16.000Z","impact":"critical","shortlink":"https://stspg.io/tyzrb2l4mflh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-16T20:22:17.000Z","reminder_intervals":null,"id":"jfgvq10x906m","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"The issue, which was the result of an AWS service issue, has been resolved and we have continue to see good performance since implementing a fix so we are now closing this issue.","created_at":"2026-09-16T21:37:16.304Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T21:40:18.385Z","display_at":"2026-09-16T21:37:16.000Z","deliver_notifications":true,"tweet_id":null,"id":"2qvx02xzjt4d","incident_id":"jfgvq10x906m","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have mitigated the issue and our Async API service is recovering.","created_at":"2026-09-16T21:12:23.571Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T21:26:17.109Z","display_at":"2026-09-16T21:12:23.000Z","deliver_notifications":true,"tweet_id":null,"id":"3qqqkrvx8djn","incident_id":"jfgvq10x906m","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We are seeing a reduction in the number of errors, but we are still working to fully resolve the issue.","created_at":"2026-09-16T21:10:44.707Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T21:10:44.707Z","display_at":"2026-09-16T21:10:44.707Z","deliver_notifications":true,"tweet_id":null,"id":"4t7sbsfy3ygf","incident_id":"jfgvq10x906m","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We are continuing to investigate these elevated errors. We will provide an update as soon as possible.","created_at":"2026-09-16T20:57:13.188Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T20:57:13.188Z","display_at":"2026-09-16T20:57:13.188Z","deliver_notifications":true,"tweet_id":null,"id":"8dj1s8dp6n67","incident_id":"jfgvq10x906m","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"The issue has been identified. This is affecting approximately 50% of all async transcriptions on the US endpoint.","created_at":"2026-09-16T20:24:36.099Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T21:05:13.125Z","display_at":"2026-09-16T20:24:36.000Z","deliver_notifications":true,"tweet_id":null,"id":"7pbr5g8vf92c","incident_id":"jfgvq10x906m","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are currently investigating an issue that is affecting all customers using our Async API on our US endpoint. Users will be receiving a server error. We will update with more information as we learn more. This began at 8pm UTC.","created_at":"2026-09-16T20:22:17.970Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T20:28:17.849Z","display_at":"2026-09-16T20:22:17.000Z","deliver_notifications":true,"tweet_id":null,"id":"59h85b6c8bk6","incident_id":"jfgvq10x906m","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":"**Summary**\n\nOn September 16, 2026, between 20:04 and 21:08 UTC, our US Async API returned elevated server errors. At peak, roughly 50% of async transcription requests on the US endpoint failed, and a portion of the requests that did succeed took longer than usual to complete. Our EU endpoint and real-time/streaming services were not affected.\n\n**Root cause**\n\nThe failure originated in AWS SQS, the managed queuing service our transcription pipeline uses to distribute work. Specifically, the Fair Queues feature began rejecting valid messages with an `InvalidParameterValue` error on a parameter our services had been sending successfully for months. There was no deploy or infrastructure change on our side that triggered this; AWS confirmed it as a service-side issue and rolled back the change on their end later that evening.\n\nBecause the affected queues sit in the path between our API and our transcription workers, requests that could not be queued failed outright, and a portion of the work that did get through was delayed behind reduced throughput.\n\nWe mitigated by disabling Fair Queues across our services and reverting to standard SQS queues, which restored normal operation roughly an hour after the first error.\n\n**What we're doing about it**\n\n* **Faster configuration changes.** Much of our service configuration lives in environment variables, which require task restarts to propagate. We are moving this to a global feature flag system so mitigations like this one take seconds rather than minutes.\n* **Expedited emergency deploys.** We are adding a reviewed break-glass path so urgent fixes can bypass non-essential CI steps.\n* **Multi-region failover.** We are prioritizing work to fail the US pipeline over to a second region when a regional provider dependency degrades, rather than relying on feature-level mitigations alone.\n\nWe're sorry for the disruption. No customer audio or transcript data was lost, and any requests that failed during this window can be safely resubmitted.","postmortem_body_last_updated_at":"2026-09-21T20:44:12.915Z","postmortem_ignored":false,"postmortem_published_at":"2026-09-21T20:41:49.784Z","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Asynchronous API","created_at":"2021-10-25T15:23:09.740Z","updated_at":"2026-10-06T15:46:36.973Z","position":1,"description":null,"showcase":true,"start_date":"2021-10-25T00:00:00.000Z","id":"kygwc83t1rfg","page_id":"8yxng9m82rr4","group_id":"50txf4qfk2kv"}]},{"name":"Elevated turnaround times for async transcription","status":"resolved","created_at":"2026-09-13T23:30:00.000Z","updated_at":"2026-09-14T01:27:59.138Z","monitoring_at":null,"resolved_at":"2026-09-13T23:30:00.000Z","impact":"none","shortlink":"https://stspg.io/4kmfjcp9c8rx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-14T01:27:59.081Z","reminder_intervals":null,"id":"qmqsf2bvtv42","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"Resolved: Between 23:30 and 23:37 UTC on September 13, 2026, async transcription requests experienced elevated turnaround times due to an unexpected spike in processing load. We scaled out additional capacity and turnaround times returned to normal levels. Requests submitted during this window were processed, with some taking longer than usual to complete.","created_at":"2026-09-14T01:27:59.129Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T01:27:59.129Z","display_at":"2026-09-13T23:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"3n6hxr4sjp5m","incident_id":"qmqsf2bvtv42","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Increased latency for Universal 3.5 Pro Realtime model","status":"resolved","created_at":"2026-08-25T14:55:01.000Z","updated_at":"2026-08-25T15:06:59.924Z","monitoring_at":"2026-08-25T14:57:34.000Z","resolved_at":"2026-08-25T15:01:10.000Z","impact":"minor","shortlink":"https://stspg.io/d6bycm7shdpj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-25T14:55:01.000Z","reminder_intervals":null,"id":"z11q6y0njk2s","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"This incident has been resolved. From 14:15-14:45 UTC customers experienced increased latency when using our Universal 3.5 Pro Realtime model on the US endpoint. The EU endpoint was not affected. Sessions continued to function during this time without any errors.","created_at":"2026-08-25T15:01:10.762Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T15:06:59.920Z","display_at":"2026-08-25T15:01:10.000Z","deliver_notifications":true,"tweet_id":null,"id":"kp28vnzy8226","incident_id":"z11q6y0njk2s","custom_tweet":null,"affected_components":[{"code":"20vm7q71wjcn","name":"APIs - Streaming API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The fix has been implemented and latency has recovered as of 14:45 UTC. The team is continuing to monitor the situation.","created_at":"2026-08-25T14:57:34.086Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T15:06:47.520Z","display_at":"2026-08-25T14:57:34.000Z","deliver_notifications":true,"tweet_id":null,"id":"wlwc7smhpyrd","incident_id":"z11q6y0njk2s","custom_tweet":null,"affected_components":[{"code":"20vm7q71wjcn","name":"APIs - Streaming API","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and our team is working on a fix.","created_at":"2026-08-25T14:57:11.216Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T14:57:11.216Z","display_at":"2026-08-25T14:57:11.216Z","deliver_notifications":true,"tweet_id":null,"id":"bflhl46k481p","incident_id":"z11q6y0njk2s","custom_tweet":null,"affected_components":[{"code":"20vm7q71wjcn","name":"APIs - Streaming API","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue where there is increased latency for our Universal 3.5 Pro Realtime model on the US endpoint. This began at 14:15 UTC.","created_at":"2026-08-25T14:55:01.983Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T15:06:36.947Z","display_at":"2026-08-25T14:55:01.000Z","deliver_notifications":true,"tweet_id":null,"id":"y22gbnlvt808","incident_id":"z11q6y0njk2s","custom_tweet":null,"affected_components":[{"code":"20vm7q71wjcn","name":"APIs - Streaming API","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Streaming API","created_at":"2021-10-25T15:23:24.669Z","updated_at":"2026-08-25T14:57:34.057Z","position":3,"description":null,"showcase":true,"start_date":"2021-10-25T00:00:00.000Z","id":"20vm7q71wjcn","page_id":"8yxng9m82rr4","group_id":"50txf4qfk2kv"}]},{"name":"Async Transcription Service Issues","status":"resolved","created_at":"2026-08-20T14:21:08.982Z","updated_at":"2026-08-20T15:10:15.852Z","monitoring_at":"2026-08-20T14:39:49.376Z","resolved_at":"2026-08-20T15:10:15.840Z","impact":"minor","shortlink":"https://stspg.io/gxyls7f0zv9h","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-20T14:21:08.971Z","reminder_intervals":null,"id":"n210km64shzr","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Between approximately 13:40 and 14:40 UTC, asynchronous transcription requests on our US endpoint experienced elevated latency and errors. Processing times and error rates have returned to normal ranges and the backlog has cleared.","created_at":"2026-08-20T15:10:15.840Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T15:10:15.840Z","display_at":"2026-08-20T15:10:15.840Z","deliver_notifications":true,"tweet_id":null,"id":"ywtj7f02vns9","incident_id":"n210km64shzr","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring recovery.","created_at":"2026-08-20T14:39:49.376Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T14:39:49.376Z","display_at":"2026-08-20T14:39:49.376Z","deliver_notifications":true,"tweet_id":null,"id":"k3qvjwxjsv46","incident_id":"n210km64shzr","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the cause of the elevated error rates affecting asynchronous transcription requests. Our engineering team is actively restoring capacity, and error rates should improve as this completes. We will continue to provide updates as more information becomes available.","created_at":"2026-08-20T14:25:16.273Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T14:25:16.273Z","display_at":"2026-08-20T14:25:16.273Z","deliver_notifications":true,"tweet_id":null,"id":"nqpt22cg88tr","incident_id":"n210km64shzr","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We’re seeing elevated latency and errors on async transcription submissions, and our on-call team is actively investigating. Capacity is scaling out now, and we’re monitoring recovery.","created_at":"2026-08-20T14:21:09.077Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-20T14:21:09.077Z","display_at":"2026-08-20T14:21:09.077Z","deliver_notifications":true,"tweet_id":null,"id":"w0sl5wfvtjmb","incident_id":"n210km64shzr","custom_tweet":null,"affected_components":[{"code":"kygwc83t1rfg","name":"APIs - Asynchronous API","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Asynchronous API","created_at":"2021-10-25T15:23:09.740Z","updated_at":"2026-10-06T15:46:36.973Z","position":1,"description":null,"showcase":true,"start_date":"2021-10-25T00:00:00.000Z","id":"kygwc83t1rfg","page_id":"8yxng9m82rr4","group_id":"50txf4qfk2kv"}]},{"name":"EU endpoint session failures on Universal 3.5 Pro Realtime","status":"resolved","created_at":"2026-08-19T13:17:27.000Z","updated_at":"2026-08-19T13:28:01.613Z","monitoring_at":"2026-08-19T13:18:57.943Z","resolved_at":"2026-08-19T13:24:53.000Z","impact":"major","shortlink":"https://stspg.io/3ddx3qgldw63","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-19T13:17:27.000Z","reminder_intervals":null,"id":"fr5tc2kc9lr3","page_id":"8yxng9m82rr4","incident_updates":[{"status":"resolved","body":"This incident has been resolved. From 13:00–13:12 UTC, users creating new streaming sessions using the EU endpoint were receiving a 3005 close code.","created_at":"2026-08-19T13:24:53.145Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T13:28:01.596Z","display_at":"2026-08-19T13:24:53.000Z","deliver_notifications":true,"tweet_id":null,"id":"80mys4ljk7q5","incident_id":"fr5tc2kc9lr3","custom_tweet":null,"affected_components":[{"code":"20vm7q71wjcn","name":"APIs - Streaming API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-08-19T13:20:13.849Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T13:20:13.849Z","display_at":"2026-08-19T13:20:13.849Z","deliver_notifications":true,"tweet_id":null,"id":"77qhtxgxmycf","incident_id":"fr5tc2kc9lr3","custom_tweet":null,"affected_components":[{"code":"20vm7q71wjcn","name":"APIs - Streaming API","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and our team is monitoring the results. Users can now create new realtime sessions successfully.","created_at":"2026-08-19T13:18:57.943Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T13:18:57.943Z","display_at":"2026-08-19T13:18:57.943Z","deliver_notifications":true,"tweet_id":null,"id":"1slqb3kc0g1p","incident_id":"fr5tc2kc9lr3","custom_tweet":null,"affected_components":[{"code":"20vm7q71wjcn","name":"APIs - Streaming API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-08-19T13:17:41.653Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T13:17:41.653Z","display_at":"2026-08-19T13:17:41.653Z","deliver_notifications":true,"tweet_id":null,"id":"048rqzh0bh89","incident_id":"fr5tc2kc9lr3","custom_tweet":null,"affected_components":[{"code":"20vm7q71wjcn","name":"APIs - Streaming API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We're currently investigating an issue affecting users on our Universal 3.5 Pro Realtime model, where new streaming sessions could not be created on our EU endpoint. This occurred from 13:00–13:12 UTC. Affected users are seeing a 3005 close code. Users on the US endpoint are unaffected.","created_at":"2026-08-19T13:17:27.941Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-19T13:22:00.751Z","display_at":"2026-08-19T13:17:27.000Z","deliver_notifications":true,"tweet_id":null,"id":"wzl17xgvfmsz","incident_id":"fr5tc2kc9lr3","custom_tweet":null,"affected_components":[{"code":"20vm7q71wjcn","name":"APIs - Streaming API","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Streaming API","created_at":"2021-10-25T15:23:24.669Z","updated_at":"2026-08-25T14:57:34.057Z","position":3,"description":null,"showcase":true,"start_date":"2021-10-25T00:00:00.000Z","id":"20vm7q71wjcn","page_id":"8yxng9m82rr4","group_id":"50txf4qfk2kv"}]}]
}