All Systems Operational
Uptime over the past 90 days. View historical uptime.
APIs Operational
90 days ago
99.96 % uptime
Today
Asynchronous API Operational
90 days ago
99.88 % uptime
Today
Realtime API Operational
90 days ago
100.0 % uptime
Today
LeMUR Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
99.96 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Playground Operational
90 days ago
99.9 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
99.97 % uptime
Today
AWS Operational
Transcription Queue Operational
Container Registry Operational
Compute Instances Operational
Container Control Plane Operational
Load Balancers Operational
Database Operational
Usage Statistics Database Operational
Object Storage Operational
Usage Statistics Bus Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 13, 2025

No incidents reported today.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
Transcription Failing To Complete
Postmortem - Read details
Jan 12, 17:19 UTC
Resolved - Resolving issue.
Jan 8, 18:30 UTC
Update - We have continued to see good performance and are now marking this issue as resolved.
Jan 8, 18:23 UTC
Update - We are continuing to monitor for any further issues.
Jan 8, 18:16 UTC
Update - The async API is continuing to serve traffic as expected and we're still actively monitoring closely.
Jan 8, 15:24 UTC
Monitoring - The async API is recovered and we are serving traffic as expected. Throttled requests have been successfully processed and we will continue to monitor closely. We will provide further updates as we continue to investigate the root cause.
Jan 8, 13:57 UTC
Identified - We have identified the issue and our team is actively working on solutions to process throttled requests. We are now seeing an increase in successful requests, but still experiencing longer than usual processing times.
Jan 8, 13:45 UTC
Update - We are continuing to investigate this issue.
Jan 8, 13:19 UTC
Investigating - We are actively investigating an issue that is causing transcriptions to fail to complete. We will share further details as soon as we have more information.
Jan 8, 13:10 UTC
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025
Slowdown in transcription completions
Postmortem - Read details
Jan 12, 17:20 UTC
Resolved - We have continued to see good performance around processing times and error rates and all previously throttled jobs have now been complete so we are marking this issue as resolved.
Jan 3, 17:57 UTC
Monitoring - We have made changes to address the issues we were seeing earlier. Processing times and error rates are now returning to the normal range. There are still some requests throttled as a result of the earlier showdown but that number is steadily declining as we continue to monitor performance.
Jan 3, 17:46 UTC
Update - We are continuing to see improvements and will be moving into monitoring status shortly.
Jan 3, 17:43 UTC
Identified - We are working to reset unhealthy instances in our pipeline, and we are now seeing an increase in successful requests and a reduction in the number of failed requests. We are still experiencing longer-than-usual processing times, but we are seeing improvements now.
Jan 3, 17:35 UTC
Update - We are still seeing issues leading to longer than usual processing times. This slowdown is causing throttling for some accounts as well as some failed requests due to time out errors.
Jan 3, 17:03 UTC
Update - We are still investigating the current issue we are experiencing but the impact of this issue is slower than usual processing times for requests to our Async endpoint as well as some failed requests with "the operation timed out" errors.
Jan 3, 16:42 UTC
Investigating - We are currently investigating an issue that is resulting in slowdowns in transcription completions. We will share more details as soon as we learn more.
Jan 3, 16:38 UTC
Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

Dec 30, 2024
English Transcription Processing Delays (25-600min Files)
Resolved - All previously queued transcription requests have now completed processing. New requests are being processed within standard response times. Please retry any requests that failed during this incident. Service has been fully restored.
Dec 30, 05:54 UTC
Update - We are continuing to monitor for any further issues.
Dec 30, 05:39 UTC
Monitoring - A fix has been deployed and we are monitoring results.
Dec 30, 05:09 UTC
Identified - We have identified that the service degradation is specifically affecting English transcription requests for audio files between 25 and 600 minutes in duration. Our engineering team is actively deploying a fix.
Dec 30, 04:59 UTC
Update - We are experiencing a service degradation affecting the completion rate of English transcription requests through our Asynchronous API.
Dec 30, 04:49 UTC
Investigating - We are investigating an issue that is causing a minority of requests to our Async transcription to not complete.
Dec 30, 04:41 UTC
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